This guide will help you have a less torturous experience involving Ubisoft’s infamous client.
Part 1 – Apps for a Good Buccaneer
If this is your first Ubisoft game, download this version of Uplay.
It’s regularly fix, tweak, and updated. The version of Uplay that’s comes with the game here in Steam will give you a bad time or won’t work at all, since it’s an older version, mainly as old as the kraken.To prevent hacking:
Install the Google Authenicator on your iphone/android or if you’re a Windows Phone/Nokia user, the Windows Authenicator. These will provide extra layers of security.
For Windows Phone/Nokia users, use the Windows Authenicator, it works similar to the Google Authenicator.
To Prevent Password Amnesia:
Use the Last Pass app and set up an account with them. You won’t lose your Uplay account with LP around, it remembers everything.
The Ubisoft Club app:
The only serious aspect for this app is Sam, which Ubisoft describes as a “gamer(s)’ first mate.” Sam can help with basic troubleshooting, will advise on how to call tech support, and can tell funny jokes/trivia. The rest of Ubisoft app is mainly the UC website in app form, with little differences (though the website itself doesn’t have Sam).
Note: Sam’s in beta mode, there’s still some things missing, like no male voice (Let alone being voiced by Sam’s namesake, Sam Fisher), no troubleshoot/survival tips for older games, sometimes glitches out, and some things that I’m not aware of. Worst is that my experiences with her is limited, because I can’t test drive Sam to see if she works well with the newer games (she needs some of the games on my wishlist).
Warning for Windows Phone/Nokia users, this version of the Ubisoft Club app has a very low rating. Mainly two stars in the Microsoft app store, so proceed with caution or don’t download it at all.
Download this to your iphone, ipod, or ipad. Same if you’re using android phones or tablets.
If you’re using Windows Phones/Nokia, Steam/Valve silently release the official version in the Windows store and works just as well as its iphone/other android cousins (Why didn’t they announce this good news, is beyond me.
Odds and Ends
Google Authenicator Not Syncing
If you are having trouble with the Google Autehnicator syncing, despite entering the correct log in and authenicator code. Just click on the GA and click the upper right hand corner were the three vertical dots, click on the “Time correction for codes”, that’ll fix the glitch and you’ll be able to log in as normal.
On Getting Away from the Royal Navy
Get a flash drive, a big one though, so you can save your treasures, uh, games and said games’ save files, just for emergency reasons (like the Navy on you for impersonating a Church of England cleric) or just sailing to that private island to chill.
Part 2 – Message In A Bottle
In a serious case, like your 2-step/log in password is not working, or worst you’ve forgotten it or it was stolen by hackers/pirates. Here’s what you do, just log into your Ubisoft Club account and make your way to the tech support were one can do voice chat or submit a ticket (I don’t recommend the latter, since it’s queue base, mainly a first come first serve and the line is insanely long). Though if you did submit a ticket and are wondering “What’s the hold up?” Do voice chat and tell them that you’re stranded in the Isle of Long Queue.Send Help, Plz
Here’s a list of where to find the rest of tech support, as long as you can find them and get your game/Uplay account fix. If ya need more help to find the Uplay tech support guys, there’s alternatives on where to find them. Like the official Uplay Support in Twitter, and the forums. But also on reddit, I’ve encounter a few of the tech supports in the r/uplay and I’ve gotten tips and advise.
- Ubisoft Support (Facebook): https://www.facebook.com/UbisoftSupport/
- Ubisoft Support: https://twitter.com/ubisoftsupport?lang=en
- r/uplay: https://www.reddit.com/r/uplay/
- r/assassinscreed: https://www.reddit.com/r/assassinscre
Ubisoft Support: https://support.ubi.com/en-US
Though this is for basic tech support help/ trouble shooting, and a tiny encyclopedia of Ubisoft/Uplay things, like FAQ that talks about issues related to certain games and what is this old thing that’s not featured in modern Ubisoft games (i.e. Uplay Passport, an ancient bad thing, it got removed before Black Flag was released).
Ubisoft Tech Support Twitter: https://twitter.com/UbisoftSupport?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Ubisoft Support (Facebook): https://www.facebook.com/UbisoftSupport/
Ubisoft Customer Support (facebook): https://www.facebook.com/notes/ubisoft/ubisoft-customer-support/10153016904104578/
This has a list of tech support/customer support way more extensive than this guide, it even has some of the support phone numbers.
Odds and Ends
This only applies to reddit, though it’s a bit shoddy, since the tech support are occasionally in the wild like that, the tech/customer support are mostly seen in Twitter, Facebook, and the official Ubisoft forums. Though you might find an experience Ubisoft fan who will help with questions.
r/assassin’s creed: https://www.reddit.com/r/assassinscreed/
Be Aware That’s the support team has weird working hours, especially if one is living in another part of the world. Hence the weird horror stories of people submitting support tickets and not getting through and other gamers change their nationalities to get decent help.
Part 3 – Trinkets
The Trinkets chapter is concerning the odds ‘n’ ends and the other stuff that needs to be mention, but aren’t in the previous chapters.
The new version of Uplay is now what I call an unfinished building, but there’s still good things about it, like playing games offline.
What made Uplay a security risk should be gone by now, the tiny proof that I have is that Ubisoft now uses Google Authenicator to help customers keep their games secure. The guy who found the security risks is a Google Information Security Engineer.
The ever meme-y potato servers are still there and occasionally causes problems.
No Mac/OS/Linux versions of Uplay.
The tech support guys have a weird schedule, the only small tips I can give is that they take breaks during holidays, like Christmas, Easter, and Australian Christmas. They’ll get back to you in Monday.
More Messages for Bottles
Both feedback, suggestions, and criticism for Uplay and Sam are in the official Ubisoft forums, where Ubisoft reads most of them, to try and fix their client. Unless, the programmers that handle Uplay (and to degree Sam) are in therapy or worst, making plans to go to Japan just to spend time in a crying room, with them doing that things won’t get done.